What is Cafcass and what will they ask?

Written by Nikkie Gilbert, McKenzie Friend and Independent Private IDVA · Updated October 2026

Cafcass (the Children and Family Court Advisory and Support Service) advises the family court in England about what's best for children. In Wales, the same role is carried out by Cafcass Cymru. Cafcass is independent of the court, the parents and social services.

Before the first hearing: the safeguarding call

After a C100 is issued, Cafcass carries out police and local authority checks, then phones each parent separately. The call usually covers:

• your children, their routine, health and schooling
• what arrangements you're asking for, and why
• any concerns about safety, including domestic abuse, drugs or alcohol
• whether you'd consider mediation or an agreement

Cafcass then writes a safeguarding letter for the court before the first hearing.

Later: section 7 reports

If the case continues, the court may ask Cafcass (or sometimes the local authority) for a section 7 report. A Family Court Adviser may:

• meet each parent, sometimes more than once
• speak to the children, in a way that suits their age
• contact the school, GP or other professionals
• make recommendations to the court about arrangements

The court doesn't have to follow the recommendations, but it takes them seriously.

How to prepare

• Find a private, quiet place for the call, where you can't be overheard
• Have a few notes in front of you: key dates, your proposal and any concerns
• Be honest and calm, and keep the focus on the children
• If you have safety concerns, say so clearly, even if you've mentioned them before
• Ask the adviser what happens next, and when you'll get a copy of their letter or report

If it isn't safe to take a call at a particular time, tell Cafcass. You can ask for another time.

How we can help

We can help you prepare for Cafcass conversations, go through their letter or report with you, and help you respond at your next hearing. See McKenzie Friend services and fees.

Common questions

Will Cafcass speak to my children?

Not usually before the first hearing. If the court orders a section 7 report, the adviser may speak to the children in a way that suits their age.

Can I have someone with me on the Cafcass call?

You can ask. Tell Cafcass at the start of the call if someone is with you for support.

What if I disagree with the Cafcass report?

You can tell the court why, in your statement or at the hearing. The court can ask the adviser to attend and answer questions.

Please note: we provide non-legal support only and do not give legal advice. This page is general information, not advice about your case. Court procedures and fees change; always check the latest on GOV.UK (opens in a new tab).