Your privacy

We Are Your McKenzie Friend Ltd is committed to handling your personal data in a lawful, fair and secure way, while respecting your privacy and confidentiality.

This Privacy Notice explains how we collect, use, store and protect your information when you contact us or use our services.

We provide non-legal support services for individuals involved in family court and employment tribunal matters.

For data protection purposes, We Are Your McKenzie Friend Ltd is the data controller.

What information we collect

We may collect and process:

  • Your name, address, email address and telephone number

  • Information about your situation and case

  • Documents and correspondence you provide

  • Notes from calls, meetings and discussions

  • Payment and invoicing information

In some cases, this may include sensitive personal data, such as information relating to:

  • Domestic abuse

  • Family circumstances

  • Health or wellbeing

  • Other personal matters relevant to your situation

We may also receive information about other individuals where it is included in the information you provide.

How we use your information

We use your information to:

  • Respond to enquiries and assess how we can support you

  • Provide agreed support services

  • Communicate with you

  • Prepare and organise documents

  • Maintain records of our work

  • Manage payments and accounts

  • Meet legal and safeguarding responsibilities

Legal basis for using your data

We process your data where necessary for:

  • Providing services to you

  • Taking steps at your request before entering into an agreement

  • Complying with legal obligations

  • Our legitimate interests in running and protecting our business

Where we process sensitive data, we do so because:

  • It is necessary to support legal claims or proceedings

  • You have given consent where appropriate

  • It is necessary for safeguarding or protection from harm

Confidentiality

We treat all information as confidential.

We will only share your information where necessary, including:

  • With trusted service providers (e.g. secure storage or payment systems)

  • With professional advisers or insurers

  • Where required by law

  • Where there is a safeguarding concern or risk of serious harm

  • Where you have given your consent

We do not sell your personal data.

We do not submit documents to courts or tribunals or act on your behalf.

How we protect your data

We take appropriate steps to keep your data secure, including:

  • Password-protected systems and devices

  • Restricted access to information

  • Secure digital storage

  • Safe handling and disposal of documents

How long we keep your data

We only keep your information for as long as necessary.

In most cases, client records will be retained for up to 6 years after services end, unless a longer period is required for legal, safeguarding or insurance reasons.

Your rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data (where appropriate)

  • Restrict or object to processing

  • Withdraw consent where applicable

We aim to respond to requests within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on request.

Contact us

If you have any questions about this Privacy Notice or how your data is handled, please contact us:

We Are Your McKenzie Friend Ltd
Email: hello@yourmckenzie.co.uk
Telephone: 07919 123456